Friday, April 17, 2009

Centers of Excellence

The words "Center of Excellence" speak volumes and provide an immediate sense of confidence. They also raise the bar on expectations.

I'll writing from a medical center of excellence and the delivery of services exceeds my already high expectations. The areas of evaluation include: medical competence, attention to detail, redundant services to avoid errors, the desire to answer questions regardless of how long the answer takes, a comfortable environment, and compassion. Even non-medical services receive high marks: clear, detailed answers to billing questions, concierge service, and a small kitchenette stocked with coffee "K" cups.

What does it take to create a business center of excellence?

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